Shipping policy

Shipping Policy

Effective Date: 02.10.2026

At Claws&Co, we are committed to delivering your orders promptly and securely. Please review our shipping policy below to understand how we handle shipping and delivery.

1. Processing Time

  • Standard orders are typically processed within 1–3 business days after payment confirmation.
  • Handmade products: Please allow up to 7 business days for your item to be handmade and prepared for dispatch. In many cases, your order may be ready sooner.
  • If your order contains both handmade and standard products, standard products will be dispatched separately and may arrive before your handmade item.
  • Delivery times shown at checkout apply after each part of your order has been dispatched.

2. Shipping Rates

  • Royal Mail 48: £3.99 or FREE for orders over £39 (2 to 4 business days)
  • Royal Mail 24: £4.99 (1 to 3 business days)
  • Handmade Delivery: £4.00 — applies to Chunky Knit Cave and Snuggle & Snooze Blanket. Handmade items are shipped using an available carrier depending on availability, including Royal Mail, Evri or InPost.
  • If your order contains one of these handmade products together with other items, free shipping may still apply to eligible products, but the £4.00 Handmade Delivery charge will remain payable.
  • Shipping rates and available options are calculated at checkout based on your order and delivery location.

3. Delivery Times

Estimated delivery times vary by region:

  • Domestic (UK): 2-4 business days

Please note that delivery times may vary due to unforeseen circumstances such as weather, customs delays, or carrier issues.

4. Shipping Carriers

We partner with trusted carriers such as Royal Mail, DHL, FedEx, Yodel, EVRi to ensure reliable delivery.

5. Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number to monitor your package’s journey.

6. Shipping Restrictions

  • We currently do not ship to Europe & Internationally.
  • Certain products may be subject to shipping restrictions due to local regulations.

7. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us within 7 days of delivery at contact@clawsandco.co.uk.
  • We will work with the carrier to resolve the issue and provide a replacement or refund if necessary.

8. Changes to Shipping Information

  • Please ensure your shipping address is accurate at checkout.
  • For changes to your order, contact us as soon as possible at contact@clawsandco.co.uk.

9. Questions?

If you have any questions about our shipping policy, please reach out to us at:

  • Email: contact@clawsandco.co.uk

We’re here to help and ensure your Claws&Co experience is smooth and satisfying!