Shipping policy
Shipping Policy
Effective Date: 05.01.2026
At Claws&Co, we are committed to delivering your orders promptly and securely. Please review our shipping policy below to understand how we handle shipping and delivery.
1. Processing Time
- Orders are typically processed within 1-3 business days after payment confirmation.
- For pre-orders, shipping timelines will be specified on the product page and order confirmation.
2. Shipping Rates
- Standard Shipping: £3.99 or free for orders over £39 (2 to 4 business days)
- Express Shipping: £4.99 (1 to 3 business days)
- Next Day Delivery: £5.99
- Shipping rates and options will be calculated at checkout based on your location and order size.
3. Delivery Times
Estimated delivery times vary by region:
- Domestic (UK): 2-5 business days
- International: 14-25 business days
Please note that delivery times may vary due to unforeseen circumstances such as weather, customs delays, or carrier issues.
4. Shipping Carriers
We partner with trusted carriers such as Royal Mail, DHL, FedEx, Yodel, EVRi to ensure reliable delivery.
5. Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking number to monitor your package’s journey.
6. Shipping Restrictions
- We currently do not ship to Europe.
- Certain products may be subject to shipping restrictions due to local regulations.
7. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us within 7 days of delivery at contact@clawsandco.co.uk.
- We will work with the carrier to resolve the issue and provide a replacement or refund if necessary.
8. Changes to Shipping Information
- Please ensure your shipping address is accurate at checkout.
- For changes to your order, contact us as soon as possible at contact@clawsandco.co.uk.
9. Questions?
If you have any questions about our shipping policy, please reach out to us at:
- Email: contact@clawsandco.co.uk
We’re here to help and ensure your Claws&Co experience is smooth and satisfying!